Directory Category: Customer Service
CitySourced is an enterprise platform for local and state government that was founded in 2008. We began as a best of breed service request solution (311, report a pothole, graffiti etc.) but have evolved to focus more broadly on providing government with a complete native mobile app for citizens to communicate with every department of their community.
NextRequest streamlines the public records request process for both requesters and the governments staff who manage it. We work with local governments of all sizes throughout the United States.
CityInsight provides real-time technology that helps municipal governments streamline their operations and improve communication with their customers. Our clients collect more revenue, have more satisfied customers, and promote smart consumer habits.
Our CityInsight™ web and mobile app is a simple and powerful tool that lets residents track water usage in real time, pay utility bills with ease, and get mobile customer support.
For over 20 years, OnBase by Hyland has helped our more than 1,500 lifetime government customers by providing solutions for all aspects of government. OnBase, is one of the most flexible and comprehensive enterprise content management (ECM) solutions on the market today. OnBase empowers users to grow their solutions as needs change and government evolves. It is tailored for departments, but comprehensive for the enterprise, designed to give you what you need today and evolve with you over time.
TownCloud is bringing a new generation of Enterprise software to local government All TownCloud apps are designed to make implementation fast and easy and to provide unprecedented capabilities for citizen participation and transparency. Best of all, TownCloud apps are subscription based so there is no capital investment required.
Accela provides solutions to government agencies to automate and streamline processes for land and asset management, licensing, legislative management, recreation and resource management, and public health and safety. From making it easier to open a business, to completing permits and inspections, to making city council meeting agendas, minutes and decisions available online, the Accela Civic Platform provides the foundation for the two-way flow of data that makes engagement possible. Agencies have the flexibility, options, and scalability to continue to innovate without investing in new technology. Whether deployed in the cloud or on-premise and regardless of agency size or budget, Accela solutions streamline and accelerate services through online citizen access, mobile solutions, improved workflow and the elimination of paperwork. Accela serves hundreds of agencies, facilitating thousands of services and millions of transactions daily. We believe a new era is arriving in which government for the people is coming to the people. By working together, we can help engage, and build communities that citizens love and feel passionate about.