ELGL19 Session: Figuring Out What Works, Evaluation in Local Government

Posted on January 22, 2019

Evaluation in local government

Breakout: Figuring Out What Works, Evaluation in Local Government

How can organizations measure if the programs and services they provide are being done as effectively and efficiently as possible? Often local governments start new programs or manage existing programs with lofty goals and outcomes in mind, but they often don’t take a look and examine whether it truly meets those standards. Using evaluation can help, and some local governments are taking a hard look at their services to make better informed decisions about everything from budget decisions to operating hours and even approaches to service delivery. This session will take a look at how two organizations are carrying out program and performance evaluations. Learn how the City of Washington, DC and Mecklenburg County, NC developed their evaluation programs, identified projects, and provide recommendations on how best to improve.


Jenny ReedMonica Allen
Jenny Reed
Director, Office of Budget &
Performance Management
Washington, DC
LinkedIn & Twitter
Monica Allen
Director, Strategic Planning & Evaluation
Mecklenburg County, NC

Track: Strategy & Performance

In this track you will be exposed to communities implementing strategy and performance tools, concepts, and approaches. Learn how communities are identifying and developing the strategies and priorities they must meet in order to deliver outstanding services today but prepare and plan for the challenges the lay ahead. Learn about the tools communities are using to utilize performance and data that are helping them implement and evolve their strategic priorities. Furthermore, learn how fellow local governments develop and build capacity to support the change management that comes along with a strategy and performance culture change.

Study Up for the Session:

Office of Budget & Performance Management Website

The Lab at DC Website

Results for America Case Study; Washington DC

Podcast: Evaluation & Good Government in Washington, DC with Jenny Reed

DC’s chief performance officer is a Results for America fellow

Mecklenburg County Office of Management & Budget

ICMA July 2016 Article – A Planning Evolution

Mecklenburg by the numbers: Fast growth, high-tech jobs, but some left behind

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