Acta Roundtable: Process Improvement and Wellness

JanJanuary 19 2022

9:00am - 10:00am

Process Improvement and Wellness

Time: 9am PST/10am MST/11am CST/12pm EST

The terms “burnout” and “stress’ have increased in our dialogue about work. A seemingly never-ending crisis, increasing demands from customers, staff shortage, employee turnover, and constantly changing landscapes are pushing government staff to take on more challenging work with fewer resources. 


We’re talking about mitigation strategies to reduce stress after it’s happened. Relaxation methods, remembering what brings you joy and integrating it into your daily life, forcing yourself to slow down and take a break. But, what about changing the nature of the work itself? So that it causes less stress?

Process improvements, the effort to examine stressful processes and optimize them to decrease staff stress, not only improves outcomes but increases peace of mind and resilience of a municipal organization. 

Come join us with ELGL members through a roundtable discussion. We will dive into how municipalities have done this work, barriers to doing this work, benefits, and considerations to aligning workflows and processes while preserving the wellness of the people that run our cities. Join us! 

Time: 9am PST/10am MST/11am CST/12pm EST

Register Here!

About The Facilitators: 

Pavani Peri is a co-founder of Acta Solutions. Acta Solutions streamlines customer support for municipal departments to decrease staff workloads and improve customer outcomes on digital services. She’s also worked for Cities, specifically in economic development. 

Tai Huynh is a co-founder of Acta Solutions. He also serves as an elected official on the Chapel Hill Town Council.

Acta Solutions

About Acta Solutions: 

Acta Solutions streamlines customer service workflows to decrease stress for staff and improve customer outcomes. We have worked in local government, and understand the stress of outdated processes. We’d love to hear about your experience. Join us for a roundtable on the pressing issue of wellness.

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