From National League of Cities website:
As a culmination of NLC’s work over the last decade responding to the challenges of governing democratically, NLC’s democratic governance project presents Planning for Stronger Local Democracy: A Field Guide for Local Officials.
This tool kit is designed to assist city leaders in strengthening local democracy by cultivating a culture with their citizens and key allies that is transparent and inclusive with shared responsibilities and mutual accountability for addressing and solving problems.
Learn practical strategies that lead to a stronger local democracy. Part 1, Key Questions to Ask About How to Engage the Public, guides you through an examination of the strengths, weaknesses and history of the citizen-government relationship in cities. It includes models of practices from pioneering city leaders, their staff and democratic governance practitioners from around the country. Part 2, Developing Shared Civic Infrastructure, lays out a collaborative process for constructing a better framework for public engagement.
Download the full toolkit at: http://www.nlc.org/find-city-solutions/research-innovation/governance-civic-engagement/planning-for-stronger-local-democracy