Podcast: Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN

Posted on March 29, 2022

Tyler Douthit

Tyler Douthit
City Controller / Utilities CFO
City of Lawrence, Indiana
LinkedIn | Bio

Improving access for utility payments. Tyler Douthit, City Controller / Utilities CFO for the City of Lawrence, Indiana, joined the podcast to talk about how the City worked to increase customer options for making utility payments. He discussed implementing a kiosk and online self-service payments. He also shared how the COVID-19 pandemic impacted this work and how they reallocated staff time after implementing digital payment options.

Host: Kirsten Wyatt

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