The 4-1-1

Does your website content communicate effectively with residents or does it miss the mark? Do your team members and departments work well together or are divisions slowing you down? Learn how leaders like you brought their teams together, agreed on standards and streamlined their website content – to produce clearer, more effective customer experiences.


Katie Klietz, Communicators Coordinator
Missoula County, MT

Sarah Macdonald, Communications Officer
City of San Marcos, CA

Erin Vader, Assistant Director, Communications
City of Olathe, KS

Supplemental Reading