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#24 – Delaris

Posted on September 21, 2020


delaris

It’s #ELGLHaverford time! We’re pleased to recognize the top 25 local government companies as nominated by ELGL members. Learn more about the Haverford Award, and then check out our website every day this week to learn about five new companies added to the 2020 Haverford Award list.


Contact information:

Company information:

  • Industry sector(s): Consulting/Analysis
  • Minority/Woman Owned Business: Yes
  • Shared content/expertise with ELGL: No
  • Participated in ELGL events/activities: No

Nomination information:

Describe your work and interactions with the nominee – how have you worked with them, on what projects, and in what capacity?

  • Delaris served as a consultant on a process improvement project to improve response times on public records requests.  

What was the product/outcome of your relationship with the company?

  • Besides producing a report that supports the need for additional staff, we were able to use the process improvement method that Delaris taught us to identify literally dozens of opportunities to reduce our response times.  

What are three words you’d use to describe the company?

  • Quirky, dedicated, responsive

Describe the on-boarding process for your work with the company – either when you personally started working with them, or when your organization did. What could someone else in local government know about starting work with this company? 

  • Delaris is adept at working within bureaucracies.  They were more than happy to have numerous meetings to ensure they really understood us and our needs before drafting a contract.  When things inevitably took longer on our end than originally anticipated, they just rolled with it with their characteristic good humor.

What’s the most interesting or fun aspect of your work with the company?

  • Brownies!  Chris Dennis brought homemade treats to just about every single one of our sessions.  His goofy sense of humor made everything seem like fun, and we learned valuable process improvement analysis techniques that’ll allow us to become more efficient in other areas, too.

What is the company’s pricing structure? Please be as descriptive as possible.

  • Hourly contract based upon negotiated scope of work. 

How has your relationship with the company evolved or changed over time? How has the company reacted to or addressed any changes that your organization has requested in the scope/focus of your work together?

  • It’s only gotten better as time went on.  If we came up with something out of left field, not only did Delaris not blink an eye, but they embraced it. 

Anything else to add about the company that we haven’t already asked you?

  • No one ever actually likes consultants.  But Delaris made the entire process fun and interesting.  They’re great! 
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