This What Works Cities Certification post is by Stephen Goldsmith, Mark Headd, Myung Lee, and Jennifer Pahlka and it appears on the What Works Cities Certification Medium page.
The hard work of building a data-driven local government is a journey and not a destination — there is always room for improvement, and a truly well-managed city never stops looking for opportunities to innovate. Technological advances will continue to reshape how residents interact with and experience local government. New challenges and issues to address will also emerge as a result of these advancements, so city leaders must continue to evolve their skill sets and approaches in order to be prepared for a new century of governance….