Local Government Tools to Help Combat COVID-19
MarMarch 26 2020
11:00am
Learn about free tools Qualtrics has developed with local government to combat COVID-19:
- A pre-screen and routing tool that helps the public find the information they’re looking for (while helping local governments prioritize the most pressing requests)
- A dynamic call center script that functions like a call-center-in-a-box – helping ad-hoc call center staff (likely, volunteers from other departments!) answer calls with a dynamic script and linkable knowledge base
- ….and others developed during this uncertain time