Planning & Shaping Cities: Customer Service

Posted on July 25, 2018

OCTOBER 6, 2017 BY ELGL This is the monthly blog by AJ Fawver, the Planning Director in Amarillo, Texas. She’ll share her perspectives on land use, planning, and community development in this series. Learn more about AJ from her GovLove interview! We hear the words “customer service”, and often think of waiting in line at the bank, calling a hotline...

Hats Off to Minnesota, Texas, Delaware & Colorado

Posted on July 25, 2018

JANUARY 16, 2018 BY ELGL What do Minnesota, Texas, Delaware, and Colorado have in common? They’re the four states that immediately responded to the first request for Diversity Dashboard information! In December, ICMA Executive Director Marc Ott sent an email to all state municipal associations and these four states promptly responded with the requested directory and contact information. Throughout this Diversity Dashboard project, we’ll be...

Don’t Be a Toddler in Government

Posted on July 25, 2018

By: Chris Floore – LinkedIn and Twitter It’s amazing what a toddler and a box of cheerios can teach you. Eating healthy, math, using a spoon, how to diffuse a tantrum, your place in the world, the limits of your patience… But I was shocked one day when my little boy taught me something about government when he...

Planning, Developing, and Implementing a Citizens Academy

Posted on July 25, 2018

APRIL 15, 2015 BY ELGL Welcome to the first post in a series about creating a citizens’ academy by Dallas, OR administrative intern Daniel Adatto.  In this series, he will walk you through how he created Dallas’ first citizens’ academy including the important research and academy elements he implemented. Planning, Developing, and Implementing a Citizens Academy During my...