Drs. Susan and Peter Glaser, Glaser and Associates

Posted on April 30, 2014

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We’re back with the new “New Sensation” feature. We’ve updated the questions based on your feedback. You’ll now learn about the best YouTube videos on the web, read about gift ideas for the holiday season, and learn about the career accomplishments of our new members.  As a reminder, we developed this feature to introduce you to new ELGL members and as a way on connecting ELGL members with similar interests.

Background Check


Connect: Facebook, LinkedIn, Twitter, World Wide Web, and YouTube

Drs. Peter A. Glaser and Susan R. Glaser provide essential interpersonal communication and leadership development consulting services to organizationsTheir skill-based models strengthen relationships, build trust, solve problems, resolve conflict, and transform organizational cultures, with immediate and sustainable results.  Evidence-based by over 39 years of published research, the powerful Glaser communication tools are delivered in a personal and entertaining way. Their work is described as enormously valuable, keenly pragmatic, and thoroughly engaging.

163264_177206178976922_3482318_nDrs. Peter and Susan Glaser received their Ph.D.s in Communication from the Pennsylvania State University. Authors of the internationally acclaimed book, “Be Quiet, Be Heard: The Paradox of Persuasion,” they have been married business partners and co-presenters for 40 years.  Drs. Glaser have published three books and more than 40 research articles. Their research on transforming organizational culture has received the International Association of Business Communication Research Foundation Award for bridging communication theory and practice. Feature stories have been written about them in Business Week, Nation’s Business, Working Woman, Success Magazine, and the Washington Post.

The Glasers joined the faculty of the University of Oregon in 1975.  Active consultants since then, their work has taken them around the world working with leaders from Fortune 500 companies such as Microsoft, Hewlett Packard, Aveda, Weyerhaeuser, Tektronix, Hyundai, and Sony Corporation. They spend each February in New Zealand working with leaders from both the private and public sectors.  They have worked with federal, state, and local government leaders throughout the US, Canada, New Zealand and the U.K., including their ongoing work with the US Congress.

Lightning Round


Tell us about three of your biggest accomplishments.

  • We were awarded the International Association of Business Communication research award for bridging theory and practice.
  • Our multi media learning system has been translated into 3 languages and presented in 10 countries
  • Our latest book:  Be Quiet Be Heard was featured on President Obama’s desk in a photo essay by the New Yorker Magazine.

(Complete this sentence) I feel old when I…download

…..have to ask for help on Twitter hashtags

Tell us about two mistakes that you’ve made that we can learn from.

  • In our work with the US Senate we did an Appreciative Inquiry and many of the participants were unconvinced that sharing positive stories was worth the effort.
  • Giving unsolicited advice to our adult children.  Wish we could report progress here:)

Give us three of your favorite YouTube videos.


Our annual conference will be held in October 2014. Name three topics or speakers that should be included on the conference agenda.

All three offered by Drs. Susan and Peter Glaser who have been on the faculty of the International City Manager Association (ICMA) for over a decade.



  • Break Through Conflict
  • Collaborative Leadership: Hardwiring Teamwork
  • Persuasion and Influence

(Complete these phrases) Best thing about the….

80’s was…….  Launched our consulting practice, won the U of O Ersted Award for distinguished teaching, celebrated the birth of our son, Sam.581943_443831432314394_168830560_n

90’s was…… Won the International Association of Business Communication award for bridging communication theory and practice, awarded full professorship at the University of Oregon

00’s was….. Online and social media presence became a prominent feature of our business.

Last year was….. An exciting year! We launched our new multi-media learning system and the reception it received went beyond our wildest hopes and expectations.

Today is…. A continuing search for growth and happiness.

Name two of your mentors and describe them in five words.

Dr. Gerald Phillips, dissertation adviser, professor, international researcher, and leader in interpersonal communication and group dynamics.

How did you hear about ELGL? download (2)

John Morgan, Executive Director The Chinook Institute for Civic Leadership

Fast forward one year, what will factor into your decision on whether to renew your ELGL membership? 

Perceived value

Give us two ideas for attracting and retaining talented individuals to the public sector.

  • Reach out to high-school and college students with speaking engagements on the topic of The Extraordinary Rewards of Life in the
  • Public Sector (interesting ICMA research on this topic).

Supplemental Reading

Turning Conflict into Cooperation

Be Quiet, Be Heard: The Paradox of Persuasion

Marital Spats

Kenai’s Town Hall Meeting

Presentation Secrets of Steve Jobs


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