Today’s Morning Buzz is by Adrianna Tušek Erickson, Connection & Impact Program Coordinator for the City of Chandler. Adrianna creates programs that build community engagement and inclusion. A proud Arizona State Sun Devil, she holds a Bachelor’s degree in Political Science and a Master’s degree in Education. She has been recognized by ELGL as a 2025 Top Ten Influencer in Local Government. Follow Adrianna on LinkedIn.
What I’m watching: My ASU Sun Devils football team
A hobby I enjoy: Turning my home into a jungle, one plant at a time
Words have always held power. From the playground to the workplace, they can include or exclude, shape how people feel, and influence whether someone feels seen and valued or overlooked and left out.
As a first-generation American with immigrant parents, I experienced firsthand how words could make us feel either included or excluded. Words can build trust, show respect, and cultivate belonging, but they can also create distance and exclusion.
As public servants, our role is to serve all residents. People come to our communities in many ways—by birth, immigration, relocation for jobs, or new opportunities—and they bring different needs, experiences, and backgrounds. Regardless of their situation, we are here to serve them. Inclusive language is one of the simplest and most effective ways to make that commitment real.
Language is part of everything we do. It shapes how we connect with residents through press releases, social media, educational materials, outreach efforts, and policies. By choosing our words intentionally, we can help every resident feel welcomed, valued, and included.
Here are five practical steps to use inclusive language in public service communications:
- Use Neutral Greetings: Instead of writing, “Dear Mr./Mrs.” try, “Hello everyone” or, “Dear residents.” A small change helps everyone feel addressed and included.
- Highlight Diverse Communities: Instead of using generic wording like, “Join us for our annual Mother’s Day event” try language that recognizes a broader range of experiences. For example: “Join us for our annual celebration honoring the women who care for and guide us—from grandmothers and aunts to mentors and teachers.” This phrasing acknowledges the important role of female caregivers in many forms and welcomes all types of families.
- Avoid Stereotypes or Generalizations: Instead of, “Our seniors love bingo” you might write, “Our seniors enjoy a variety of activities, such as art, fitness, and games.” Neutral descriptions avoid assumptions and highlight diversity.
- Use Plain and Clear Language: Instead of, “Submit your RFP to the department per municipal guidelines” simplify to, “Send your proposal to the city office following the instructions provided.” Clear, plain language ensures all residents understand.
- Recognize Multiple Abilities and Experiences: Instead of, “This program is for residents who struggle with transportation” use, “This program supports residents with different transportation needs.” This phrasing respects a range of experiences without labeling.
As public servants, our words reflect our commitment to serving all residents with respect and dignity. By choosing our words thoughtfully, we can create a more inclusive and welcoming community where everyone feels they belong.
Words matter. They always have and they always will.