Author: Sarah Henricks

10 Commandments for Online Engagement

This guest post is from Amanda Nagl of Bang the Table Use these ten tips like an online engagement Bible and reap the rewards of better-designed projects; a more informed community who provides usable feedback.  1. Thou shalt not use jargon. All fields create their own language, no one is impressed by it anymore.  Avoid … Continued

Key Elements for Organizational Adoption

This guest post is from Amanda Nagl of Bang the Table Change management theory and organizational adoption strategies vary in the number of steps, key takeaways and must-do’s that are attached to success.   A simple search shows a range of five to sixteen components that researchers believe are necessary to ensure organizational adoption. Analyzing these … Continued

Love Surveys? Great, Read This!

Bang the Table’s Engagement Manager, Megan Ruble teaches us how to use surveys more effectively. When I ask potential clients of Bang the Table what their current community engagement strategy is, the typical response is “Oh, we do surveys all the time!” to which I respond “Great! What else?” Sometimes they will follow up and say … Continued

App for That! RIP: The Standalone 311 App is Dead

Guest post brought to you by CitySourced CitySourced (LinkedIn, Twitter, Facebook) is an enterprise platform that provides governments with a complete native mobile app for residents to communicate with every department of their community: Mobile | Web | 311 | CRM. The stand-alone Mobile 311 App (2008 – 2018) was born shortly after the launch of the original iPhone … Continued

App for That! How Technology is Transforming the Government CIO Role

Guest post brought to you by City Sourced CitySourced (LinkedIn, Twitter, Facebook) is an enterprise platform that provides governments with a complete native mobile app for residents to communicate with every department of their community. The title of Chief Information Officer (CIO) in government organizations has never been as accurate a title as it is today. Over the last … Continued

Think Beyond the Survey

Bang the Table’s Engagement Manager, Jeremy Shackett, teaches us how to think beyond the typical survey. Your organization’s engagement with your residents might consist of surveying them once or twice when you need a representative sample. If so, they view your organization as the building they visit to pay the utility bill. To build relationships and trust … Continued

App for That! Native Mobile is a Civic Tech Foregone Conclusion

Guest post brought to you by CitySourced CitySourced (LinkedIn, Twitter, Facebook) is an enterprise platform that provides governments with a complete native mobile app for residents to communicate with every department of their community: Mobile | Web | 311 | CRM. tl;dr Native apps, which can better access device capabilities and enhance user experience, outperform other apps. The push to … Continued

App for That! Five Ways to Reinvent Your Citizen Experience

Guest post, brought to you by CitySourced CitySourced (LinkedIn, Twitter, Facebook) is an enterprise platform that provides governments with a complete native mobile app for residents to communicate with every department of their community: Mobile | Web | 311 | CRM. Citizens are central to your government’s mission and operations, and so whether you call it customer experience or … Continued

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