Getting the work done. Hana Schank, Public Interest Technology Fellow for New America, joined the podcast to talk about her recently published report on innovation in government. She interviewed problem solvers working across Federal, State and local governments to learn how they are trying to make government services better for residents. From what this field of innovation should be called, what teams across the country look like and common projects that teams are working on, Hana gave more info on what she found in her report. She also talked about the necessity of buy-in from top leadership and the importance of process over technology.